{"id":9099,"date":"2026-07-28T15:52:39","date_gmt":"2026-07-28T18:52:39","guid":{"rendered":"https:\/\/www.cfl.com.br\/?page_id=9099"},"modified":"2026-09-15T18:11:18","modified_gmt":"2026-09-15T21:11:18","slug":"portal-do-cliente","status":"publish","type":"page","link":"https:\/\/admin.cfl.com.br\/es\/portal-do-cliente\/","title":{"rendered":"Portal do cliente (Redesign)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9099","page","type-page","status-publish","hentry"],"acf":{"portal_titulo":"Portal del Cliente","portal_descricao":"Con el fin de ofrecerte comodidad y confort, CFL pone a tu disposici\u00f3n sus servicios de atenci\u00f3n al cliente. Estos servicios tienen como objetivo resolver cualquier necesidad que pueda surgir en la vivienda, salvo que se deba a un problema de mantenimiento o a un uso indebido. A trav\u00e9s del formulario de contacto que aparece a continuaci\u00f3n, puedes solicitar la visita de nuestro equipo de asistencia para analizar y resolver estas necesidades, tal y como se indica en el Manual de Garant\u00eda facilitado al cliente.","portal_aviso":"Estimado cliente: antes de solicitar asistencia t\u00e9cnica, es muy importante <strong>EVALUAR SI LA SOLICITUD ES PROCEDENTE<\/strong>, respondiendo a las preguntas que figuran a continuaci\u00f3n. Si se determina que la <strong>SOLICITUD NO ES PROCEDENTE<\/strong>, es decir, que no es responsabilidad de la promotora, se podr\u00e1 cobrar una tarifa por la visita t\u00e9cnica. Antes de presentar la solicitud, por favor, VERIFIQUE:<ul><li>\u00bfEl servicio solicitado sigue estando en garant\u00eda? Consulte la tabla de garant\u00edas del manual del propietario.<\/li><li>\u00bfSe cumplen las condiciones de la garant\u00eda? Consulte el apartado de Mantenimiento Preventivo del manual del propietario.<\/li><li>\u00bfSe ha realizado alguna reforma que haya modificado el proyecto original entregado por la promotora? Por ejemplo: cambio o instalaci\u00f3n de suelos; da\u00f1os en puertas, marcos o gu\u00edas de puertas correderas causados por reformas; modificaciones en las tuber\u00edas de agua o en la instalaci\u00f3n el\u00e9ctrica. 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